There are very rare moments when people open up a Kit Kat packet and chance upon a solid chocolate bar instead of one with a wafer inside. While many consider this a blessing in disguise, one woman feels that Nestle has done her a great disservice with the anomaly.
If Kit Kat is your favorite candy, you may want to get to know Saima Ahmad. The 20-year-old entitled London law student wrote a letter to Nestle requesting a lifetime supply of Kit Kats according to ITV, and for a very specific reason.
Ahmad purchased an eight-pack of the treat and found that none had the characteristic wafer inside their chocolate exteriors.
The candy-lover wrote a strongly-worded letter to Swiss-based Nestle and hopes to get a response from CEO Peter Brabeck-Letmathe.
She said that “manufacturers owe a duty of care to consumers” and laid out the case for why she should be compensated for receiving only solid chocolate bars of chocolate without wafers, according to Metro.
Ahmad said that she would “like to request a life-long supply of KitKat so that I can act as a means of quality control — it appears you need me more than I need you.”
The letter requested a refund as well as a free lifetime supply as compensation:
The specific duty you owe is consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective. As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle. The loss I have suffered is of monetary and emotional significance. I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle. Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy. I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control — it appears you need me more than I need you.
It was not immediately clear how many Kit Kats would fulfill the Willy Wonka-style fantasy.
Purchasing enough $1.29 Kit Kat packages to have one every day for the next 60 years would cost more than $28,000 in addition to money needed for dentist visits.
Ahmad said she discovered others online who had similar experiences and vented their frustration to the company. She said she’s hoping to get a lifetime supply of bars or else she’d consider taking legal action.
“They should definitely give in to me. I’m hoping my demand will go higher than the customer service platform,” she said. “I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue. I’m trying my luck — if you don’t ask you don’t get.”
In response, Nestle said in a statement:
“If a consumer finds any issue with a Nestlé product we would encourage them to get in touch with us online, by phone, or by post so that we can investigate and put things right for them.”
Ahmad said she is considering legal action if the company’s response isn’t sweet enough.
According to Opposing Views, after the story went viral, many readers felt as though Ahmad went too far in her reaction to the unsatisfactory chocolate.
“I am so tired of these ridiculous demands and lawsuits by entitled idiots who feel they’ve been slighted. Grow up! You could have taken them back to the store, and had them replaced. I have done that before. Anything to get something for nothing,” one reader commented on the site’s Facebook page.
“Lol! What the hell will they think of next? One of my M&M peanuts didn’t have a peanut in it! OMG! It traumatized me! I had to seek professional help! I want one million dollars for my pain and suffering! Get a life you Jackass!” another added.
Sources: OpposingViews, Metro, ITV