An Oregon coffee shop says a customer’s one‑star review left out a key detail—so the business responded with a photo it says shows the customer’s dog with its front paws on the service counter.
The review that sparked it
Opposing Views reported that a woman identified as Haley posted a one‑star review of Manzanita Coffee Co., claiming an employee rudely told her the dog could not stay inside. According to Haley’s account, she told staff the animal was a service dog, but said the employee still refused. She said she asked for—and received—a refund before leaving, and she praised another nearby business for serving her.
What the shop says happened
According to the cafe’s public response, staff did not initially know the dog was described as a service animal. The shop said an employee stepped in only after seeing the dog’s paws on the counter where food and drinks are prepared. The business disputed the claim that service was refused, saying the employee twice offered to bring Haley’s latte outside; that offer was declined, and a refund followed. The shop also said it could provide video of the interaction upon request.
The photo and the reaction
Opposing Views reported that the cafe’s response included a picture showing the dog’s front paws on the counter. The outlet said the image drew attention online, with many commenters siding with the coffee shop and questioning the dog’s training. Some users reportedly praised the employee for enforcing sanitation rules.
The broader rules
Under the Americans with Disabilities Act, service animals are trained to perform specific tasks related to a person’s disability; emotional‑support and therapy animals generally are not treated the same under federal law. Oregon also regulates animals in and around food establishments.
The owners’ stance
The shop said it responded to correct what it believed was an incomplete account and to support its employee. “We were addressing the review, not the reviewer,” the business said, adding that it did not want the customer targeted. Opposing Views noted the owners said they did not expect the response to attract widespread attention.
Note: This report is based on Opposing Views’ account of the incident; the outlet cited the Daily Mail as a source.
