When You Hear What Southwest Airlines Did For Her Your Heart Will Soar…


Peggy Uhle‘s plane was just about to take off when she was told to get off the plane. She assumed the worst. They could have asked her to give up her seat to someone else or she might get told that there was an issue with her reservation. But her opinion of the airline was changed forever after she endured the following shocking chain of events.

Peggy was on a Southwest flight from Chicago to Columbus, Ohio. The plane had left the gate and her cell phone was off. But instead of taxiing to the end of the runway, the plane suddenly turned around and returned to the gate. Neither she nor any of the other passengers had the slightest idea what was going on.

Then a flight attendant told Peggy she had to get off the plane, leaving her wondering if she somehow got on the wrong plane. The gate agent said her husband had called them because her phone was off and it was important enough that they called the plane back at the last moment.

“I figured I was on the wrong plane,” Peggy said. “The gate agent told me to check in at the desk and when I did she told me to call my husband.”

Peggy learned from her husband that her son, who lives in Denver, Colorado, was in a coma after suffering a head injury, reports My Fox Philly.

Before Peggy had even disembarked her scheduled flight or spoken to customer service, Southwest had handled her situation.

“The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,” Peggy told Boarding Area.

The airline did not charge Peggy any additional fees or service charges for the flight.

They offered a private waiting area, rerouted her luggage, allowed her to board first, and packed a lunch for when she got off the plane in Denver. Her luggage was delivered to where she was staying, and she even received a call from Southwest asking how her son was doing.

Peggy is extremely happy with the service she received from Southwest. “The care that I was shown is second to none,” Uhle said. “We have always liked Southwest Airlines and now we can’t say enough good things about them.”

Today, her son has fully recovered from his serious head injury.

Sources: OpposingViews, My Fox PhillyBoarding Area