After a viral video put a Temple, TX restaurant on the map, the business is starting to catch up after the soup fiasco.
It used to be that if you wanted to be shocked, all you had to do was scroll through social media. Now, apps like TikTok and Instagram are full of so many jaw-dropping videos, such as clips of rude customers and bewildered employees that many of us have probably become desensitized to the drama. It takes a lot to shock us at this point. However, a recent TikTok video makes the cut.
Security footage shows the woman arguing with the manager, 24-year-old Janelle Broland. In the brief altercation, the woman takes the lid off her order of spicy Menudo soup and splashes its contents directly into Broland’s face. She, along with a male accomplice, proceeds to run out of the store. According to Broland, the woman claimed the soup was so hot that the plastic lid had melted.
The shocking incident occurred at the Sol de Jalisco restaurant in Temple, Texas, on the afternoon of November 7, 2021.
The violent episode has left Broland shocked and traumatized. Fortunately, she didn’t suffer any burn injuries as the soup had already cooled down, however, she got a nose bleed and a burning sensation in her eyes because of the spices in the soup.
“The experience itself was traumatizing and heartbreaking. I felt my spirit had been broken just knowing someone could do something so awful and then laugh about it,” Broland said.
Broland also said she offered the woman a refund or a free meal replacement but she continued to become angrier.
“She just continued to yell, make a scene, still cursing with families and other children in the restaurant. And that’s when I said, ‘ma’am, you either need to calm down or leave, or I’m going to be calling the police.’ I said, ‘ma’am, I can still help you and get you something, I just ask that you don’t yell and cuss at me.’ And that’s the moment she threw it at me,” Broland added.
After the episode, customers and restaurant staff went outside and recorded her face and car number plate. The police were called and Jannelle filed a complaint.
Meanwhile, netizens have slammed the customer, saying she should be jailed, and extended support for the restaurant manager.
“We do not condone this type of behavior and hold our citizens to the highest standard. If a citizen believes they have received poor service we advise them to remain civil until the problem is resolved,” Temple Police Deputy Chief Allen Teston said. Temple Police also confirmed that the woman has been banned from the restaurant and that charges are pending.
Watch the shocking incident here: KCENNews/Youtube
Source: AWM